I don't trust them anymore. I ordered a pair of shoes a month ago but they are still saying that it's not shipped yet. Never has anyone reached out to me with any real non pre scripted bs. They arrived swiftly but unfortunately they felt a little small. All you get is excuses when you message them. We use cookies for analytics, personalization, and ads. I am still waiting for the shoes. Hi there - We're so very sorry we did not provide you with a 5-star level experience. Hi Yuki - We are so sorry for your experience. Not sure if i am going to make another purchase. A month and counting and no shoes. I believe covid hitting them probably had something to do with the shipping delay. If I could give this company a 0 star, I would for their horrific customer service.i have 3 pairs of Oofos sandals and ordered a pair of gym shoes...Oofos sent the wrong size, so I tried to do an exchange. All I can do is look at them and constantly remind myself of OOFOS' horrible customer service. I brought my first pair of OOfos after being recommended by a friend, I tried on hers and they were a 7 and they were a little big so I ordered a 6, which is my usual size. I have had all of them wear rather quickly, the treads on the bottom become worn and I found them very dangerous if they get wet or if you are walking in wet grass. Slow to get here, but I received a timely email response with a link to track shipment far better than Shop app. The positive attitude, listen first and try to come to a Win/Win solution. OOFOS customer Service is absolutely Phenomenal. I purchased a pair of the OD green shoes several months ago after seeing an ad on Instagram. After a 1.5 mile walking my dog my heel on my right foot was painful and one of my toes was bleeding. This shop will be powered by Shopify.

So even if I wanted to wear them, I cannot. Prom season is here, and you deserve to look and feel amazing for your big party! When I did, all I found was people saying their orders never came and my heart sank. Sent 2 emails to customer service via rheir "Shop" tracking app and received no answers. Learn how to stay safe during COVID-19 in our new guide: Probably a scam, wait until others receive their shoes before buying. This is not some company nestled in the Pacific Northwest of the United States as the pictures on the website might suggest, it's just another scam. Only the latest review will count in the company's TrustScore. I wanted to have them on hand.Well, I just took them out of the plastic packaging last week, and the chemical smell is really nasty. The result of my supplying the pertinent information that Oofus justifiably requested resulted in my issue being 100% resolved to my satisfaction. The tracking information I was given now states that they were shipped May 3rd (23 days AFTER I ordered them) from CHINA and are now in Ocean Transit (yes, by f**king boat).

I have even worn them many times for 15+ hours straight and my feet remain happy. The Ultimate Coronavirus Consumer Resource Guide: Avoid Scams and Shop Smarter, We’re in this together!

However, I can't find an address for them, much less return policy or instructions. To those who also feel that they have been financially injured due to wrongful actions of a corporation/business: These shoes took about 6 months to get to me and are the cheapest things I have ever seen. No response yet and seriously not expecting one. This company/website a scam. By using Sitejabber, you agree to our Terms of Service and Privacy Policy.

Supposedly they were shipped on May 11. - now they just ignore my inquiries.
Mot very happy with the customer support i got regarding my last order. I have notified the company since I got the first pair, and tried them again.

Shoes finally came but need a different size. And NO ONE has received their shoes. The shoes appear to be made from a vinyl cow. Spent our money. © 2020 Trustpilot, Inc. All rights reserved. After several weeks they had not shown up and the order said they had shipped but gave no further info. !PS I have flat feet, I’m on my 5th pair of these sandals. Stay away - I wish I could give 0 stars - complete scam! Do not place orders or you will wait indefinitely for an update and the order will never arrive. They are legit but if you want your shoes before Christmas ( writting this in almost July) I would avoid, not worth the money anyway. The "tracking number" led nowhere for the first 3 weeks, now it just says that USPS is waiting for the item. They would not do anything for me!
Waiting over two months still no shoes, they keep saying order is on the way, won't refund me, this is a clear case of theft.

I discovered Oofos at the RunDisney Expo back in 2017 and now I'm obsessed. Stay safe with our COVID-19 guide. This to me, was an example of how every retailer should deal with customer concerns. Received them after 5 or 6 weeks. Learn how to stay safe during COVID-19 in our new guide: Also, tracking number doesn't update. I'm sure things will be back to normal soon and shipping will be expedited. Made with poor material - I paid $60 for a glorified bedroom slippers. I am an older retired lady who is definitely not hard of my foot ware. What made you choose usaoulos.com over similar businesses? Opening Soon. Hopeless. So I wait another 3 weeks and message back in saying it's been 7 weeks and still nothing.

I literally can not say enough amazing things about these sandals! They are the cushiness shoes I have ever purchased!!!!❤️❤️❤️. This shop will be powered by Shopify. Shopping experience was straightforward. BEWARE OF THIS COMPANY! I was pleased with them so I decided I would buy a pair for indoor because I have foot pain. MV Doulos Phos is a retired cruise ship that held the record of being the world's oldest active ocean-faring passenger ship, serving from 1914 until December 2009.She is now owned by Eric Saw, director and chief executive of BizNaz Resources International Pte Ltd in Singapore. I found them very dangerous if they get wet or if you are walking in wet grass. The points that I raised were listened to and evaluated in the best sense of great customer service.

After a couple of emails welcoming me to the "family" and claiming that the order was on its way, nothing. Not impressed. So I moved on, yesterday they came in the mail after almost 4 months of waiting. Why did I do it!? If this were just my experience I might blame the post office or the COVID-19 difficulties. Thank yOO! Therefore I too hope that my shoes will arrive. In the next couple of days I received an email launching the new half size range !! Received today and I'm happy with the product. No where on their site did it say order a size up or no returns or exchanges.

please advise! We would love to jump in and help, but we can't seem to find your order or request in our Customer Care team. Quality drop, would say significantly. Usaoulos.com ranks 478th among Shoes sites. Claim your listing for free to respond to reviews, update your profile and manage your listing. however, i can't find an address for them, much less return policy or instructions. Everyone here has placed an order. But on a possitive note, they did send something that looked like they belong on feet. Even after a week from their shipped notification e-mail. I'm so pissed. We just sent you a message via TrustPilot to gather more information and we'll be sure to resolve this ASAP. Are there any customers who have actually received the shoes they purchased? Sadly the shoes that arrived are too small, which sucks because I can't return them as I live in Uzbekistan. I ended I'm up filing a dispute with my credit card & I got my money back! 66 reviews for Usaoulos, 1.5 stars: 'Not impressed. The arch support, shock absorbency, comfort, design, and durability make these a no brainer for me. I thought it was taking a while, and then it started feeling suspicious when the tracking number hadn't updated.

What I expected and will wear around the house as I do other brands like Ugg, Duluth Trading and Bear Paw. Oulos shoe scam?? I am an older retired lady who is definitely not hard of my foot ware. Unfortunately the pair turned out small and I sent it back following their exchange process (brand new condition, within the return period).Although It’s been 2 weeks the return item was delivered to them, I still have NO EXCHANGE ITEM, NO REFUND, NO ORDER UPDATE or CALL/EMAIL BACK whatsoever. Love the sandals! They are exactly as expected and very comfortable. They wanted me to pay more $$$ and it was THEIR mistake. Bought a couple pairs for myself and for my daughter. They didnt offer a resolution. I did get a reply and it said the worldwide pandemic was the reason for such long delays. I thought fantastic when I get my refund through I will re-order a pair of those in a 6.5 !! I sent back another order on the same day to another company and within 7 days the refund was back in my bank !!! Much thanks Mark! Buyer beware! Be the first to know when we launch. I attempted to return them for an exchange and it says " non returnable".So I called and left a message on their recording that said they would get back in couple of days.It's been 2 weeks.I'm going to gave to contact the better business bureau.These shoes were almost $70.00.I will go to Channel 2 if gave to.It's not right.If I would have ordered thru Amazon or Zappos I would have had a new pair of shoes or a refund by now.Lousy service! I ordered from Usaoulos on May 6,2020. I am sooo disappointed with this company and actually upset with their poor c/s.I ordered. Yes, they appear to be legitimate as far as it goes. Are you the store owner? I looked on here just now, and it's kind of a bummer to see the same thing is happening to everyone else.

The shoes appear to be made from a vinyl cow.

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