Simply sign in to Feedback Assistant with the same credentials.

Report it to Apple to increase the chances of it being fixed in a future beta release. It might take a moment for your Purchase History to appear. And it’s likely there because the app hasn’t been optimized for iOS 14 yet. How Do I Get a Refund from Apple for App or Movie Purchase? I was finally able to find my email accounts. You will almost certainly need it at some point over the next couple of months if you plan to keep using iOS and iPadOS 14. Follow the instructions on the page to choose the reason why you want a refund and submit your request.

Buy from our preferred vendors, including The Apple Store and MacMall. This tool requires you to have an Apple ID (for which you can sign up for free), and then then offers a Web application interface for generating problem reports that Apple can investigate. More detailed forms. You’ll have a better understanding of the statuses of most feedback you’ve filed. If you’re not sure what you were charged for but you know the exact amount, search for the amount. And It's a Big Deal. You can export these from the Console or System Profiler utilities, and then zip them up (for multiple files) and submit them along with your report. “Whenever you log a new bug report, be clear and descriptive,” Apple says.
This feature in the Feedback Assistant app requires iOS 14, iPadOS 14, or macOS Big Sur. Keep in mind that Apple rarely browses the discussion boards, so do not use them as a method for submitting feedback or reports to Apple. Here’s how to file effective bug reports for iOS and iPadOS 14. How did you do it? If you see the "Report" or "Report a Problem" button next to the item that you want to request a refund for, click it. So what do I do if I don’t even have an Apple account or an Apple ID because I use android? In fact,…, Cancel Apple Music and Auto-Renewing Subscriptions, How to share Apple subscriptions with family members on iOS, Sort App Store Reviews on Your iPhone or iPad, What to Do If Your iOS Device is Asking You to Sign-In to Someone Else’s Apple ID, How to View Your Recent Apple iTunes Purchases on Your Mac or PC, Apple explains how to get App Support from developers, How To Use ScreenTime Features when using a Family Plan, contact Apple Support in your home country or region, https://appletoolbox.com/daily-q-a-%E2%80%9Cyour-apple-id-has-been-disabled%E2%80%9D-my-apple-id-has-been-disabled-how-do-i-restore-my-apple-id/, Are All Apps On The App Store Safe? These show you the apps on your iPhone as well as Apps that you may have purchased using other Apple devices using your Apple ID. These roles can also remove feedback from the team inbox. Be sure to check us out on Twitter and the CNET Mac forums. Refund for Third-Party Subscription Problem, Report a Problem website.

Open up App Store app on your iPhone or iPad and then tap on your profile at the top right corner of the screen. Sign in with that Apple ID to check if your purchases were billed to that account. If your system crashes or shows odd behavior once, try addressing the problem with basic troubleshooting steps such as removing relevant preference files, repairing permissions, or booting into Safe Mode. + ad_rnd + '"><\/sc' + 'ript>'); Apple TV+ One Year in - The Good, The Bad, And What's Next? Additionally, include whether this is always repeatable or only sometimes repeatable, and include your OS version and Mac model (year, type, CPU, RAM).

This is a more in-depth process but will be a better option for getting involved with Apple's engineers. If you don't see an item in your purchase history, you might have been signed in with a different Apple ID when you made the purchase. For up-and-running support, contact AppleCare.

If you see an in-app purchase in your purchase history but you don't see it in the app. With your permission, Feedback Assistant can also execute area-specific diagnostics, allowing you to send information beyond the scope of a sysdiagnose. If you or a family member accidentally bought something within the past 90 days, you may be eligible for a refund. Your purchase history appears. The tool makes it easy to create a new problem, describe it and provide supporting materials (screenshots, log files, etc. Rather than adding a missing place, it’s more likely that you need to report a problem with existing locations in Apple Maps. Developer-originated sysdiagnoses and related attachments were deleted, and any reference to the bug originator were redacted. The Apple One free trial includes only services that you are not currently using through a free trial or a subscription. The app requires iOS 12.4 or later, or macOS Catalina or later. Now, follow these steps: When describing a bug, provide as much detail as possible. This site uses Akismet to reduce spam. It’s quick and simple, and it will make using iPhone and iPad better for everyone. Think about other factors that might play a part in the issue. This should take you to the app’s support page so that you can contact the third-party developer and request a refund, if eligible. Taking in consideration that the other one is working good and a third oldest one bought from Alexandria is good too. “Whether you’re providing specific feedback around a bug you’re running into or general feedback, describe your issue in detail.”. This reports the spam message to Apple’s abuse team. To cancel a subscription or redownload something that you purchased, you don't need to view your purchase history. All versions of macOS include the app in /System/Library/CoreServices/Applications, and it can be launched with Spotlight or the URL scheme applefeedback://. Here are the best deals already announced, The best Black Friday 2020 deals available now and coming soon, Discuss: Submitting feedback and bug reports to Apple, Open a new Mail message viewer window by clicking the New Message button in Mail's toolbar, Right-click the new message toolbar and change the toolbar settings. Keep your account safe. Be respectful, keep it civil and stay on topic. © 2020 CNET, A RED VENTURES COMPANY. Once located, tap report a problem and choose refund plus your reason for the refund, Review your subscriptions in your Apple ID settings or on the App Store account page and make any changes or cancellations as needed, Unauthorized purchases: products that you were billed for but didn’t buy yourself, Missing purchases: products you purchased but cannot download or find in your library, Unusable purchases: products that fail to download, install, open, or work, Misrepresented purchases: products that don’t live up to their descriptions, Start with your bank/credit card statement. If you have a specific problem that you can replicate on both your system and others, then Apple's Bug Reporter is the option to use. Questions? If you provide your email address, you agree that we may contact you to better understand the comments you submitted.

Open the Music app or iTunes. Report Problem iTunes Purchases through Apple’s Website Apple has a support website where customers can easily report a problem with purchases, … Reproduction without explicit permission is prohibited, Manage Automatic Subscription and Billing Issues for Apps. You should file a bug report if you continue to experience an issue with Apple software or services. 3. Here are some items to include when submitting a report: Start off the report with a summary of your problem that covers it in its entirety.

After listing the steps needed to create the problem, describe what you expected to happen. Apple has a support website where customers can easily report a problem with purchases, whether it’s from iTunes, the iOS App Store or the Mac App Store. Keep in mind that Apple will likely not contact you back, but submissions are reviewed and used to track down and correct problems. Your incident will be assigned to a developer technical support engineer who can provide a workaround if one is available. For instance, does this crash always happen if you refresh your inbox before hitting the compose button? Swipe up to find the Ratings & Reviews section, then tap App Support. There may be times when using your Mac where you might have suggestions or other feedback for Apple's engineers. Enter your Apple ID password you’ll see a range of information about your account. Support TMO. The summary also includes a version number for the program and OS version. Apple makes no representations regarding third-party website accuracy or reliability. On the Account Information page, scroll down to Purchase History. 2. The more information you can offer, the easier it will be for Apple’s engineers to reproduce the issue and then identify a fix. One of the great things about the Feedback Assistant app is that it keeps a record of all the reports you’ve submitted. If so, you might enjoy hanging out with other like-minded folks on the Mac Geek Gab Q&A Forums. ... Identify and report phishing emails and other suspicious messages. Information about products not manufactured by Apple, or independent websites not controlled or tested by Apple, is provided without recommendation or endorsement. __ez.scxr.getDW(document).write('