Consumers need to abide by a code of ethics too.

But do I really want to keep driving the car that basically has to be rebuilt from scratch with random parts from who knows where? Even though outside vendors are demonstrating items at Costco, unless they explicitly state that they are not Costco employees, making it obvious even to the most uninformed shopper that they are a vendor, then they are representing Costco.

I called and they gave me the run around for a few months. In fact, what I find ethically wrong is a company that publishes a lifetime return policy but then refuses to honor it. Resolved: SquareTrade NOT Worth the Money or Time, The WORST Customer Service, SquareTrade - Square Trade is a deceitful, disingenous scam, If you wish that your prior post be removed, submit a notarized letter, Insurance was offered at time of purchase, Fact that they do not honor their warranty. Holy hell, some minimum paid worker didn’t know every specific little thing about the company… Often, it is the lower workers that first do things, and higher more knowledgeable review it to ensure it.

I was told tonight that I could not return it. Think about it.

We pay for membership, we buy things in bulk, that we need to store, they don’t price match, so there’s really no huge savings.

I have purchased over 60 rolls within the last 3 years for various projects and this 8 rolls of ribbon was surplus that was not needed. I could of course escalate this matter, but haven’t done so. Thank you. Hi, do the cordless phones sold at Costco have extended insurance if I used my Citi Costco card? I think they are on the path to over-reaching. If the technical support rep can’t help you fix your problem they’ll initiate the exchange of a new HDTV. Costco’ return policy is obviously NOT a scam, but this site looks to be.

Since the loss in diamond value was significant (over $10,000), I decided that I would take Costco up on their Lifetime guarantee offer.

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I too take it for letter of the law and if not honored than they’re being dishonest and deceitful.

• Provide high quality, safe and wholesome food products by requiring that both suppliers and employees be in compliance with the highest food safety standards in the industry.

They no doubt aren’t stupid and their legal department approved this “vision” of customer satisfaction.

Great roasted chickens and gas prices. They put that policy in place in case something really happens to the purchased item for ex.

Warranty Start Date: After Costco Concierge or manufacturer’s warranty expiration, whichever is longest Warranty End Date: 3 years from coverage start Waiting Period: coverage (see section 2 below)None 3 Years TV Warranty Amount: TV Purchase Price Warranty Type: Electrical and Mechanical Failure Deductible: Only applicable with Accidental Damage from Handling .

If you SAY you are taking something back after two years, DO NOT come back to me FOR ANY REASON later to say you will not. This is exactly why we buy so much from them. I didn’t argue.

People would come in the store and stay I had a bad chicken but threw it away and we would return it. If Costco Corp felt that was the true argument, then they would change their warranty. It is unethical to claim that the product failed to satisfy when in reality it just became boring over time. We returned a five year old playstation 3 the other day.

We are pleased to offer what we believe is one of the best return policies in the industry. I asked them to check my friend’s account because it may have been purchased within the last 18 mos under her name…they wouldn’t check it but told me that they did find 33 rolls purchased on my account 4 yrs ago). ( even if it sounds unreasonably or silly like the lifetime satisfaction…) The contract was that we can return items with no time restriction. To make matters worse we know who you are Every time you shop your card will be flagged (beware of possible theft). I actually work at costco refunds.

As for me, based on my experience and others, I don’t trust Costco (which is a key element of their corporate mission statement). We recognize that in rare instances there are defects in products that we sell, or a member may decide that they purchased the wrong item for their needs.

Did you know that purchases made with the Costco Anywhere Visa add an astounding 2 more years on your warranty. Anyhow. Try to get a refund from Amazon!

One thing I could make out from this post is, few like OP want to game the system and try to justify their action.

If many customers do the same, it is within Costco’s rights to change their policy. which is shady as i bought both new at same time from costco. He chose the go the warranty route and it was a very expedient and painless transaction. If I get that coverage with Costco’s program I'm good. Maybe they need a clause saying returns are ultimately up to management’s discretion.

The original warranty is only 12 months!

I told the warehouse manager that I would take this to the corporate level, and from there I would go the “class action lawsuit” route if I needed to. They kept telling me no because of the age of the refrigerator. Maybe they think that lifetime returns generate more customer loyalty than the cost of the occasional return of a long-ago purchased item.

She told us “TVs don’t last more than 5 yrs”. They pay their employees well, and are well benefitted. Therefore, it’s not unethical to seek the guaranteed satisfaction offered to you. I am thinking since looking into it and finding it is up to the individual stores, that I will call another store see what they say, there are 6 stores around me…. I think if they have a time limit, they should put it in writing.

Later that day we ordered his new electric piano from Amazon.

If the piano was defective, broken etc., then based on Costco policy it should have been replaced or refunded.

SquareTrade - Refused repair and offering inferior TVs as replacement.

If everybody did what we do, that means they would spend thousands of dollars every year (car tires, food, tools, paper products, etc.) I purchased a $5000 TV on my Costco Citicard, which included extended warranties and Concierge service. Finally, a number of comments have stated that they will unsubscribe or stop reading this blog because of this post. When it comes to appliances, the Costco warranty includes refrigerators (bigger than 10 cubic feet), freezers, ranges, cook-tops, over-the-range microwaves, dishwashers, and washers/dryers. “It doesn’t work right” and that’s why you’re NOT SATISFIED. If a product doesn’t work to your liking or breaks early I see no problem within reason. The lifetime return policy was NOT my interpretation. Best Prepaid Credit Cards That Build Credit. If everyone quit buying the “membership” and was not willing to be treated like cattle, waiting 45 minutes in line to buy your crap from China, then they’d change their policy and do away with the stupid card system.

Have you tried contacting the piano manufacturer to see if there is maybe a software up date or a patch? After all their return policy is a contract between customers and them.

There actually is no problem with CostCo’s policy.

Cracked TVs get returned all the time. I returned some new items with receipt from late 2011 yesterday and the lady informed me they would do it this time, but not again. Make this right, Costco.

If LLBean ever fails me in their return policy, I will cancel their card and shop where they don’t pretend to anything.

I am not so enthused about the Costco extended warranty. It is not the bank advertiser's responsibility to ensure all posts and/or questions are answered. That’s where the conversation between your son and you should have stopped. I don’t know how the piano works but if you install software on your computer to interface with it that may be an option.

When I called Costco to see if they would take the piano back, Costco confirmed the lifetime return policy. I am amazed this post has been around so long and the ongoing interest in it.

To continue to earn their trust, we pledge to: • Provide top-quality products at the best prices in the market. Why would you think you can return a roll from 4 years ago or anything from that long . I have not done anything with it yet. They attracted all customers thanks to their lifetime policy, they used it as a bite and now they’re backing away. If you are unable to return your order at one of our warehouses, please contact us at customer service or call our customer service center at 1-800-955-2292 for assistance.

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