After hanging up I saw they are increased the price of the water filter 4 dollars for this second order. After sending the wrong part when they were even given the correct part number, it took three attempts to get the wrong item returned and credited to my account. All parts are manufacturer-approved, to ensure proper fit and to keep appliances running for years to come. Making it way too complicated. Looks like I will be complaining on Facebook that is sure to get Sears attention no one likes to look bad on social media! Learn how to stay safe during COVID-19 in our new guide: I do not recommend ordering anything from, Awful. Their reply: the part is in back order. There is not a phone number to call to try and trace your order. Just for fun today I get an e mail. The store was no longer in business. I ordered a part from Sears Parts Direct... paid the premium cost to have it shipped upon the date of arrival the part did not arrive...i waited a day later and the part still had not arrived... i called and they stated that the part was not going to ship until 20 days later!!! I am in the exercise parts business and can still use the parts, however, these parts are now purchased from a more reliable vendor (which could be almost any other supplier). I was surprised and happy that this was an exact replacement for my oven. For the last 21 days, the on-line status has shown "in process". Cannot be applied to previous purchases and cannot be redeemed for cash. In-Vehicle Pickup is available at all Sears stores. Order number was provided at the end of the phone call, and is provided in the order confirmation letter mailed to your home. By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions. I said isn't it customary to charge once the order is shipped? *Saved models will only persist on this computer and browser. Sears Kenmore Elite French Door Refrigerator - Dept of energy agreement does not compensate me properly, Sears Die Hard Gold Battery - it should be named the die easy battery, Sears Home Improvement &buyer Beware& - buyer beware/contracts changed, Sears, Inc. - slow posting of payment on account, Sears Mattress - did not receive item or refund, AN & Associates - Small diy polishing machine $24.99, DRI Avast Software Shannon Co. Ireland - dri avast software unauthorised charge on credit card, Merrill Edge - Account locked for no reason. I wish I would have come to this site sooner. You can choose to ship your online purchase to any USA address, even hotels. All rights reserved. I was told that it was shipped out on the 4th and it would arrive in just a few days. On August 13,2020, I started an online chat with Sears Parts Direct customer service (so I would have a record of the conversation). Customer service is horrible and repetitive. Avoid this company at all costs... you've been warned! A few minutes later they called back and said NO they didn't have one and gave me the Sears Parts number. why was i shipped a filter MWF i did not order...rosemarte miranda [protected]. See a complete list of Brands and Categories. $675.64 $386.08. I will never order from this site again, seems they are using the Sears name but being very shady and trying to change us much as they can and sneak charges by. There is place on the website that yo can check on your order. Asked to cancel it and refund money - they refused. I expressed my frustration and asked how they can be so unethical and she hung up on me. for questions or assistance, call (Se Habla Español) (800) 660-7877. for credit. My bank confirmed that I would get my money back in 2days. Delivery is free with subscription enrollment. After two months of "status incomplete", I called them and asked for a status. Title say it all. This option is valuable if you expect to revisit Sears PartsDirect using this computer and browser in the future. I was advised that a representative would call... Not sure if my claim was rejected by letter after not so much as an inspection... Sears / Kenmore Elite Refrigerator - poor quality product! Some advertisers may pay us for this ad to appear on our website or provide us with a referral fee. Will be contacting BBB for help. Once, the website showed it had been shipped and was at my house, but when I called and was transferred six … Whether you need to repair an appliance for your home or lawn, at Sears, we have the appliance parts and expert knowledge you need to get the job done. It is still listed as in stock btw and they still sell the vacuum that I have. Very unprofessional reps who make you repeat your issue again and again. $3.05 Part Number: 936-0169. I am quite ticked off about Sears Canada. There is no way to cancel this order... so now i have to either wait indefinite amount of time, or risk buying elsewhere and not knowing if I will ever get my refund. I ordered part #279769 from Sears parts direct. We are processing your message. Discount will be automatically applied during check-out. Don't do it... the live chat gives you the impression they are super helpful, but once you place the order. Excellent genuine product just easy to instll.perfect fit, excellent service, fast shipping, part number matched need. 44 Washer-hub C. $3.99 Part Number: 736-3040. process of being shipped on September 13, 2010 from the vendor. If Kmart pickup is available for your item, your nearest Kmart store will be listed among your store options. NEVER USE SEARS FOR ANYTHING, THEY ARE IDIOTS!!! Your order number is located in the first line of your order confirmation email and looks like (W850908). Sears PartsDirect ships from regionally-located warehouses for timely delivery. Sears PartsDirect has a consumer rating of 1.29 stars from 111 reviews indicating that most customers are generally dissatisfied with their purchases. No matter where you bought it, Sears Parts Direct has the right parts. When I placed an order it showed that an item was in stock. I will never place another order with Sears. I see why there closing all of the stores. This is the WORST customer service I have ever experienced. What a sad ending for a once great company. I called to cancel the order but they said that it was their policy not to cancel or change any orders. 259 reviews for Sears PartsDirect, rated 1 stars. Enter your order information to view order history, UPS tracking details, or to make returns. Seems like a lot of work instead of just taking cash and making change... shoot I would have given him exact change instead of him having to search for it. They gave me two different shipping dates for when it would get to me and both were missed. Sears some of your products and your prices are great well mostly but wise up and what the heck is with they no cash policy... the salesman took my cash put it on a card then ran the card. Plugged right in. Do NOT order from here! They did a fantastic job with all the technical aspects. Backlogged my order, no ETA, and no way to cancel, Backordered - Cancelled 7/28 - 1/3 parts 7/30 anyway - return delivered 8/4 - 8/18 no refund, Backordered both parts for over a month with no ETA, HORRIBLE costumer support and I've been waiting for 3 months. [email protected] Get contact details that poster left for the company. We’re in this together! Sears Parts Direct - First and last time. Join our email list for updates and exclusive offers, for questions or assistance, call1-888-206-3625 (Se Habla Español), M-F 6:30 a.m. - 10:00 p.m. CST Sat 7:00 a.m. - 9:00 p.m. CST Sun 7:30 a.m. - 9:00 p.m. CST. In Stock, 2 Available. the part order we have found that the parts are marked as non returnable Recently contacted Sears to get a very difficult part to acquire. The answer from their customer service department was that they had to have this policy in order to get the parts to me in a timely manner. The parts were easily installed and fit perfectly. I … I placed two separate orders and they were both ridiculous wait times. I originally called the local Sears store and asked if they had a water filter for my refrigerator, they took my number and said they would call back. Cart. About a week later I was told both items were backordered and didn't have an ETA for shipping. © 2004-2020 ComplaintsBoard.com. FORGET THIS SERVICE AND GO WITH ANOTHER COMPANY!!! I can't understand what they are saying; they are worthless. Credit will be issued for the part(s) plus tax, minus any shipping charges. Avoid them at all cost. Sears PartsDirect has the worst customer service of any online company. Return delivered 8/4, as of today 8/18, no refund. Also, this doesn't make any sense because the whole reason I couldn't cancel was because they processed and shipped right away. Alberto Torresini and Araya Cha are the brains of scams in Thailand. I called Sears Parts Direct to ask about my tires. Asked to speak to supervisor and they can't talk now, they are busy. Need help finding the right filter for your refrigerator? I was told that was no problem, we would have it by September 4th. Today is September 22. Instead, immediately after ordering, they gave me a ship date that was 3 weeks out. We're sorry! Never did. Sears Parts Direct - Part 2AS1 - Drill Press Table - Ordered 45 days ago and yet to receive. Don't bother, you'll never receive your order. 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