I’m really sorry for the bothering, but I need to access this account for work….

Did that but the answer doesn’t correspond to what is appearing on my phone.

Hi I have same issue.

I have the same phone number. Hello. It’s really shocking how many people seem not being able to remember a simple four digit code or at least write it down. I am using an iphone and unable to reset my passcode, Powered by Discourse, best viewed with JavaScript enabled. Hi I am getting deeply frustrated as I have been trying to reset my passcode for over 24 hours. and enter my full phone number, "Reset Passcode" stops being … Installed app, tried phone number got to pin screen not recognising pin, hit forgot entered number then saying number not registered. Hi, Changed my iphone to a new one and having trouble activating my Revolut account. Do you have any suggestion? Disappointing will use card til I have no balance them I’ll move to another company if not resolved. Hello, I have the same issue: new phone but same phone number; impossible for me to log in. This is ridiculous for such a “bank” but no help whatsoever. It’s not common that we forgot a 4 digit code, but changing to a new iphone and trying to use the “forgot code” function yields a blank screen! The passcode that I thought I used does not work and I go via "Forgot?" To be honest, I cannot remember if I added the cards after switching phones or when I installed the app on my secondary/travel phone. Installed the app, entered the app with my Revolut passcode. I use the app on two phones simultaneously (beta and regular versions), I occasionally reinstall them and all cards are always in sync. The app asked for my phone number and all the other data required to make a new account. I really don't know where I could've done a mistake. revolut|280x497, Hello, I’m having the same problem… I changed my phone and I forgot the passcode (my old phone logged in automatically…), I tried to change my passcode but a lot of strange things happened… at some point it also tells me my phone number (not changed) and last 4 letters of my card number are wrong! Do you know how to clear the app cache? Let’s get in touch via direct message. Also, do I have to re-add my top-up cards on new phone or they will automatically will be there? Powered by Discourse, best viewed with JavaScript enabled. Hi im having the same issue. Moving on from this point, ... and I’m being asked to input my phone number and to create a new pin for the app. I am having the same problem.

Also, doesn’t recognize phone number and doesn’t send any verification code. I was finally able to reset my passcode just now, but still had no way to choose the authentication method.

However, If you frequently take pictures of payments those will be stored on the device. Locked out completely. New phone same number & app won’t accept passcode. I finally managed to get the chat to work after that and reinstalling again, and it sounds like something was seriously wrong with the passcode reset function. I will get in touch with your via a direct message se can take a closer look. Please, help. I’m sure I know my passcode, but it doesn’t let me log in, and the reset passcode function does nothing! Hi. Hi there I’m having exactly the same issue. thanks Iphone 7 / iOS 10.1.1 / Revolut 3.2.2 I’m off to Malaysia in 2 weeks so I would be very grateful if you can help!!! Hello Julia, same issue for me I have tried also the twitter chat to get support but also following or the suggestions Update the iPhone software, reinstall the app doing a reboot of the iPhone, I’m try to get access from a different iPhone, it is still no working same “all chat” page.

Upgrading the phone software, uninstalling and again installing the Revolut app helped, so I’m using it now on the new cell phone. The reset passcode function doesn’t do anything. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one?

Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? What else can I do? Opened email and clicked ‘Authenticator’ Button which redirected my to revolut app and asking me for my Code, I have the same problem, i need fast solution, I have the same issue and I contacted Revolut on Facebook, twice and they said that I have to wait until they figure out the problem!

But nothing happens. I am not sure if those remain if you use an Android image of your old phone to start the new one. Is there necessity to keep current phone online (on wi-fi), when installing revolut on new one? When i got the link to reset my password it said “it wouldnt work because i reinstalled the app please contact chat again” now i cannot get through to chat at all justs shows up blank. I switched to a new phone a month ago… I installed app, logged-in and then had to add my (physical) card. hmmm, I have third phone and my cards (both: Revolut and cards to topup) are still in the app…. No, they’ll be waiting for you in new phone.

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